Retail Customer Advisor – Off Sales

Responsible to:                      Off Sales Supervisor and Senior Managers

Hours of Work:                       UP TO 16 HOURS, VARIABLE /FLEXIBLE

Purpose of Job:

This role involves a lot more that stacking shelves and operating a till.  Our Retail Customer Advisor will become a trusted advisor to our customers and get the opportunity to meet a variety of customers, build up a rapport and assist them in their requirements.  The main aim of our customer advisor will be provision of truly great Customer Service to serve and sell to our customers, as well as helping us to continually improve on the product/ service we offer.

Essential:

• No experience is necessary, as full training and knowledge advice is provided.
• We are looking for candidates who are “happy to help” our customers, friendly individuals who can strike up a conversation with our customers.
• Successful candidates will have an open mindset and positive attitude to deliver a great shopping experience for our customers, putting customers before task every time.

Main Duties:

• Serve our customers efficiently and brilliantly well – on the shop floor and at service points 
• Deliver high standards through presentation in merchandise displays, innovation, availability and keeping the department clean and tidy 
• Obtain and share customer feedback to help us improve 
• Share knowledge, ideas and life experiences with colleagues to support others in building skill and confidence 
• Awareness of company priorities, promotions & selling opportunities 
• Build up a product knowledge and utilise this to sell and recommend our products and services 
• Proactively engage with customers to understand their needs and make recommendations 
• Complete  designated tasks
• Minimise cost and waste through good process practice 

Key Capabilities 

• Committed to delivering excellent, efficient work with great attention to detail 
• Takes accountability for planning and managing own work efficiently to ensure objectives are met 
• Curious and confident to ask questions to challenge the status quo – as to why we  do things a certain way
• Effective at communicating, clear and simple, displaying good body language
• Adaptable and reacts well to change and work challenges
• Builds positive relationships by being a good listener and getting to know people by establishing a Rapport

T Mc Conaghy & Sons ltd Offers:

• Competitive Rate of Pay (Age18-20 £9.00 per hour, age 21/22 £10.20 per hour, Age 23+ £10.50 per hour.
• Free car parking
• Uniform supplied
• Paid holidays
• Contributory Pension

Closing date Tuesday 20th June 2023