ASSISTANT MANAGER, BAR AND RESTAURANT
Responsible to: GENERAL MANAGER
Location: LURGAN
Rate of Pay: SALARY £30,000
Hours of Work: UP TO 44 HOURS, VARIABLE
Purpose of Job:
Responsible for the smooth and efficient day to day running of the Bars, Restaurant and Offsales, ensuring the wellbeing of its customers and employees, and ensuring consistency of product and service when on duty.
Essential:
- Minimum 2 year’s management experience within a similar establishment and licensed trade environment.
- Excellent multi-tasking, communication and management skills
- Contingency planning and the ability to resolve customer complaints
Desirable:
- A recognised hospitality qualification is desirable
Main Duties:
- Deliver excellent customer service and maintain a high standard of customer service at all times, ensuring customers experience exceeds expectation.
- To ensure the smooth running of the Bars, Restaurant and Offsales during shifts with regards to both customer and staff needs, ensuring best practice is maintained by the team and identify areas for improvement. Taking responsibility for the set up and effective operation of the premises in conjunction with the General Manager.
- Implementation of a standard of service for Bar, Restaurant and Offsales Department, maximising sales opportunities, through effective usage of point of sale and promotions.
- To handle any customer complaints and remedy.
- To be aware of the emergency procedures, full knowledge of the fire manual and to ensure that all staff and supervisors are similarly aware.
- To maintain strict control over all stock in line with established Company procedures including purchasing, handling, portioning, wastage and administration.
- To be fully conversant with all current licensing, Health & Safety & COSHH legislation and to assist in their implementation in line with Company policy
- To ensure the premises are secure at all times and to manage the safekeeping of all assets such as fixtures, fittings, stock and monies. Ensure that all opening and closing procedures are adhered to in line with company policy and health & safety.
- To ensure that deliveries are received in good condition and checked and any discrepancies followed through as appropriate.
- Professional Marketing of the Company to promote sales and enhance on seasonal opportunities.
- Accurate Cash Handling, till management, poker machines and financial reconciliation including Bank Lodgements.
- Keeping abreast and up to date on current industry trends, being innovative and inspiring, creating drink/cocktail lists, products and events.
OTHER DUTIES
- Be proactive and available at all times to assist and oversee any operation, which may require assistance.
- Upkeep working area to a high standard of health and safety by observing health and safety requirements.
- Upkeep of equal opportunities policy to ensure that there is a neutral working environment.
- Ensure that all company policies and procedures are enforce
- Regular communication with management team
- Any other duties requested by Management.
STAFF MANAGEMENT
- Managing staff, including motivating and leading the team to work to high standards at all times.
- Effective and continual training of all staff
- Performance reviews of staff
- Monitoring of timekeeping and attendance of staff, carrying out return to works
- Staff communication
- Staff retention, Recruitment & Selection
- Disciplinary and Grievance Handling
Other relevant information
Flexibility will be required with hours of work, and this position involves daytime, evening and weekend work.
T Mc Conaghy & Sons ltd Offers:
- A competitive Salary
- Free car parking
- Free staff meals
- Uniform supplied
- 5 day working week
- Up to 6 weeks Paid holidays
- Contributory Pension
- Private Medical Insurance
Closing date Friday 30th November 2024.